Elevate Healthcare Marketing

IT Support Specialist

Elevate your career, your life, and the good you can do in the world—all while you help us to Elevate healthcare marketing.

A bit about us:

At Elevate, we are a multidisciplinary strategy practice specializing in shaping and translating product objectives into actionable sales and marketing strategies. Our mission is to inspire healthcare marketing ideas, services, and products that result in healthy business and better lives for physicians, patients, and caregivers. We’re located just outside of Philly in hip, historic Blue Bell, PA, and are growing fast. So there’s an opportunity for you to grow as well.

Why join us?

  • Competitive salary and great benefits
  • Positive, friendly environment
  • Aspirational culture
  • Hybrid work schedules

Duties/Responsibilities

  • deliver patient, friendly, efficient user-centric IT support
  • prioritize, respond to, and manage support requests from submission to completion
  • troubleshoot hardware and software issues of low and medium complexity in a macOS & SaaS environment
  • prepare and update documentation to standardize IT processes
  • monitor and maintain compliance with backup, security, and os version standards
  • set up new computers and refresh computers for new users
  • research and evaluate new technology products and services
  • interface with software and hardware vendors to resolve issues
  • escalate issues as necessary

Strong candidates will have:

  • excellent active listening skills
  • ability to communicate technical information without using jargon or oversimplification
  • 1-3 years of direct customer service experience in a technical role
  • experience supporting SaaS tools such as Slack, Zoom, Box, Microsoft365, Adobe, Backblaze
  • experience configuring and troubleshooting TCP/IP networks

Exceptional candidates will have:

  • a recent ACSP certification (ACSP 10.13 or newer)
  • experience managing Apple devices using MDM
  • Wi-Fi network design and troubleshooting experience
  • ability to script in Ruby, Python, Bash, or Swift

Want to do well while doing good? Send your resume to Careers@elevateHC.com

Equal Opportunity Employer

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